Front Desk Agent
Contents
- Table of contents
- Objectives
- Background
- Definition and role
- Characteristics
- Eight sectors of tourism
- The scenario
- Guest room terminology
- Hotel tour
- Hotel site inspection
- Front desk terminology
- Duties of a front desk agent
- Taking a phone message
- Taking the reservation
- Check-in
- Changing the reservation
- Problem solving
- Posting charges to the folio
- Check-out
- Review
- Glossary
- Suggested viewing
- Also from Quantum Learning…
- Front desk agent evaluation