Front Desk Agent Tourism Career Sampler is an informal and interactive program loaded with background knowledge, definitions, skills, practical exercises, suggested career path and resources to aid the participant in their choice to become a front desk agent. The program is based on current occupational standards.

By the end of the seminar, the participant will be able to

• describe background of accommodation industry
• make room reservations
• register arriving guests and assign rooms
• respond to guest complaints
• compile and check daily record sheets, guest accounts, receipts and vouchers
• present statement of charges to departing guests
• receive payment for services such as accommodation, room service, and meals

Successful course completion consists of

• completed documents package for registration and guest accounts
• review test

Upon successful course completion the participant will

• receive completion certificate to include with resume