Participants are guided through terminology, telephone techniques, room reservations, check-in and check out procedures, guest inquiries and complaints, accounts, and administration performed by hotel front desk agents. Participants will experience the physical stamina required as a front desk agent multi-tasks and troubleshooting each client contact.
*Includes Participation Workbook and 20 Completion Certificates.
**Please contact us at email@example.com for your individualized Certificates.
***Prices in CAD